Shipping policy
Thank you for choosing Shoppers Spot as your trusted supplier. We aim to provide you with exceptional service and convenience. To ensure transparency and clarity regarding our freight policy, please review the following information:
Free Shipping Threshold:
Orders with a total value of $100 or more will qualify for free shipping.
Shipping Methods:
We utilize reputable shipping carriers to deliver your orders safely and efficiently. The shipping method and carrier will be determined based on the size, weight, and destination of the package.
Order Processing Time:
We strive to process and dispatch orders promptly. Please allow up to 48 hours for order processing before the shipment is dispatched.
Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.
Additional Shipping Costs:
If the total value of your order does not meet the free shipping threshold mentioned above, the shipping costs will be calculated based on the size, weight, and destination of the package. These additional costs will be clearly displayed during the checkout process before finalizing your order.
Delivery Timeframe:
Once dispatched, most orders arrive within 3 to 5 business days. If an item ships from overseas, its product page says so and gives the timeframe. The delivery timeframe for your order will depend on the shipping method and the destination. While we strive to ensure timely delivery, please note that external factors such as weather conditions or unforeseen circumstances may occasionally cause delays.
International Shipping:
Currently, we only offer shipping within Australia. We do not provide international shipping services.
Delivery Exclusions:
A small number of items cannot be delivered to certain Australian postcodes, because the warehouse that ships them does not service those addresses. This affects some items only, not the whole store. See the full list of excluded postcodes and suburbs, or contact us with the product and your postcode and we will confirm before you order.
Address Accuracy:
It is crucial to provide accurate and complete shipping information, including the recipient's name, address, and contact details. Shoppers Spot will not be held responsible for any delays or additional costs arising from incorrect or incomplete address information provided by the customer.
Shipping Insurance:
All shipments are automatically insured against damage or loss during transit. If you receive a damaged package, please contact our customer service team immediately for assistance.
Please note that this freight policy is subject to change without prior notice. If you have any further questions or require assistance regarding shipping, please reach out to our customer service team.
Thank you for choosing Shoppers Spot as your preferred supplier.