Refund policy
At Shoppers Spot, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer returns within 30 days of receiving your order.
How to start a return
Email us at info@shoppersspot.com.au with your order number and we will authorise your return and tell you where to send it. Once we receive the item we will process your refund.
Who pays the return postage
If the item is faulty, damaged or not what you ordered, we cover the cost of getting it back to us. Please contact us as soon as you notice, ideally within 7 days of delivery, and include photos or a short video so we can sort it out quickly. We will arrange a free replacement or a full refund.
If you have simply changed your mind, you pay the return postage once we have authorised the return, and we refund you excluding the original shipping cost. The item must be unused and in its original packaging.
Return conditions
To qualify for a full refund, the product must have been used under normal household conditions and maintained as per the provided instructions, and the product and all accessories must be returned in original packaging, undamaged and in full working order. Our team will inspect the item and approve the refund based on its condition.
We reserve the right to verify claims and to decline returns that do not comply with this policy. If a return does not meet our eligibility criteria we may decline the refund or return the product to you at your expense. Refunds are processed to the original payment method.
We are not liable for lost or damaged return shipments, so we recommend using a tracked postal service.
Items we cannot accept back for change of mind
- Personal care items, such as hygiene products and cosmetics
- Clearance and final sale items
- Custom orders
- Bulk or commercial-use products
Warranty
Many of the products we sell come with a manufacturer's warranty. Where one applies, the warranty period is shown on the product page. If you have a problem with a product under warranty, contact us at info@shoppersspot.com.au with your order number and a photo of the fault, and we will arrange the claim for you.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to anything stated above.
Need help?
Email info@shoppersspot.com.au.